Privacy policy

Last updated: 24.10.2025

Homecrafts Preserves (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, and services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase through our website, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs our handling of your personal information.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Homecrafts Preserves is the data controller of your personal information.

Contact details:
Homecrafts Preserves
Email: sales@homecrafts-preserves.com
Address: Carclew, Torpoint, Cornwall, PL11 3BL, United Kingdom

If you have any questions about this notice or how we handle your data, please contact us using the details above.

2. Information We Collect

We collect personal information that identifies you or can reasonably be linked to you, including:

  • Contact details: name, billing and delivery address, phone number, and email address.
  • Payment information: processed securely by our payment providers (we do not store full card details).
  • Account information: login details, preferences, and saved settings.
  • Order and transaction details: items purchased, order history, returns, and refunds.
  • Communications: information you provide in correspondence or customer service enquiries.
  • Device and usage data: IP address, browser type, operating system, and activity on our website (via cookies or similar technologies).

3. How We Collect Information

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and analytics tools when you browse our site.
  • From service providers such as payment processors and delivery partners who assist us in fulfilling your order.
  • From Shopify, which hosts and operates our online store platform.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and payments;
  • Deliver your purchases and manage returns or refunds;
  • Communicate with you about orders or enquiries;
  • Send marketing emails (only with your consent);
  • Improve and personalise our website and products;
  • Prevent fraud and ensure site security; and
  • Comply with our legal and accounting obligations.

We will never sell your personal data to third parties.

5. Legal Bases for Processing

We process your personal data under one or more of the following lawful bases:

  • Contract: to perform our obligations when you make a purchase.
  • Legal obligation: to comply with UK law (e.g., tax and accounting rules).
  • Consent: for marketing communications.
  • Legitimate interests: to operate, improve, and secure our business (only where your rights do not override our interests).

6. How We Share Your Information

We share information only with trusted third parties necessary to provide our Services:

  • Shopify (e-commerce platform and hosting provider);
  • Payment processors (e.g., Shopify Payments, PayPal);
  • Delivery partners (e.g., Royal Mail, DPD);
  • Professional advisers (such as accountants or IT support, if required); and
  • Email or marketing service providers (if you subscribe to our newsletters).

Each third party is required to handle your information securely and in accordance with data protection law.

7. International Data Transfers

Shopify and some of our service providers may process data outside the United Kingdom. When we transfer data internationally, we ensure that adequate safeguards are in place, typically the UK International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses (SCCs).

You can view Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

8. Data Retention

We retain personal information only for as long as necessary to:

  • complete your transactions;
  • comply with legal obligations;
  • resolve disputes; and
  • maintain business records.

Typically:

  • Order and payment data – kept up to 6 years (for tax/legal purposes);
  • Marketing data – kept until you withdraw consent;
  • Website analytics – retained for no longer than 2 years.

9. Security

We use appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure payment gateways, and limited-access systems. However, no method of online transmission is completely secure; please use caution when sharing sensitive information.

10. Your Rights under UK GDPR

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold.
  • Rectification: Ask us to correct inaccurate or incomplete data.
  • Erasure: Request that we delete your data (subject to legal retention duties).
  • Restriction: Ask us to limit how we use your data.
  • Portability: Receive your data in a transferable format.
  • Objection: Object to processing for marketing or legitimate interests.
  • Withdraw consent: Withdraw marketing consent at any time.

To exercise any of these rights, please email sales@homecrafts-preserves.com. We may need to verify your identity before processing your request.

If you are dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk

11. Cookies and Analytics

We use cookies and similar technologies to operate our website, enhance your experience, and analyse performance. You can manage or disable cookies through your browser settings.

For full details, please see our Cookie Policy

12. Email Marketing

If you have opted in, we may send you newsletters or promotional emails.

You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us directly.

We will continue to send essential order or service emails even if you opt out of marketing.

13. Children’s Data

Our website and products are not intended for children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments.
The latest version will always appear on our website, and we will notify you of any significant changes before they take effect.

15. Contact

For any questions or to exercise your data rights, please contact:

Homecrafts Preserves
Email: sales@homecrafts-preserves.com
Address: Carclew, Torpoint, Cornwall, PL11 3BL, United Kingdom.

If you are unhappy with our response, you can contact the Information Commissioner’s Office (ICO) at https://www.ico.org.uk